RETURN POLICY
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At Keiza noire extenTions, our commitment is to provide unparalleled wig experiences, tailored to your utmost satisfaction. If, for any reason, your expectations are not met, we offer a hassle-free return policy within 14 days of your purchase. To initiate a return, kindly ensure the wig remains in its original selling condition, with the lace intact and uncut. We reserve the right to refuse returns that do not adhere to our stringent standards. To initiate the return process, please reach out to us via email or any of our social networks . Our dedicated team will guide you through the necessary steps and provide detailed instructions for a seamless return experience. Your contentment is our priority, and we are here to ensure your satisfaction every step of the way
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Can I cancel my order?
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To make sure you receive your wig ASAP, we'll start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel or edit it.
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DISPUTED DELIVERY
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Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.
If you wish to dispute delivery of your order, you have 14 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e., updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid.
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I believe my parcel is lost, what do I do?
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If you believe your parcel is lost, first thing to do is contact the shipping company as they might have a reasonable explanation such as minor delays in your local area. If that doesn’t work you can contact us via email.
We will open an investigation for this parcel, investigations can take up 28 days, typically handled within 14 days. Once the investigation is complete if your product is not found you will be reimbursed, if the product is found the shipping company will deliver it as quickly as possible.
Shipping
return business address is : 65-66 gosford street , cv15dz
Please note that you are responsible for covering the shipping costs when returning your item. For items valued over 100 pounds, we recommend using a trackable shipping service and insuring your parcel to safeguard against any potential loss during transit. Your understanding and cooperation are highly appreciated.